FAQ
Questions, answered
We gathered the questions our customers ask most — to save you time.
What is GHAYA Express?
A company that connects shipping carriers with merchants, companies and institutions by providing shipping waybills at competitive prices with exclusive benefits.
Do I need a subscription?
No. Simply registering on the website is all you need.
Do carriers deliver to the door?
Yes, when the local branch has a delivery courier.
What are the carriers’ prices?
Prices differ from one carrier to another. You can see all of them by signing in to the platform and opening the shipping services.
Is there a courier to collect my shipments?
Each carrier has its own courier system. For Aramex and SMSA, a pickup is available from 5 shipments — contact technical support to raise a courier request.
How long does delivery take?
Usually 2–5 days. It may take a little longer depending on the city or village.
How much do returns cost?
SMSA: 5 SAR per shipment. Aramex: free.
What about breakage or damage?
The shipping carriers compensate for damaged items.
Do you provide bags and boxes?
We provide bags only. You can book them by email or by calling customer service.
I get a password error when registering.
Choose a password of at least 12 characters with letters and numbers that doesn’t contain your email name. After that you’ll set up two-step verification to protect your account.
What does “company name” mean?
For companies, institutions and online stores, enter the company or store name. Individuals register with their own name.